Silk Road Tents

Terms and Conditions


1. CONDITIONS. The company will submit a written quotation which the Hirer shall accept in writing: the absence of such written quotation or acceptance however shall not invalidate the Contract, and all the work quoted for and undertaken by, or goods hired from the Company shall be subject to these terms and conditions and the Hirer by authorizing or allowing work to proceed or goods to be delivered is deemed to have confirmed the Contract and to have accepted these terms and conditions.

2. PERIOD OF HIRE. The period of hire is understood to mean the period for which the tentage or equipment is required to be ready and available for use.

3(i) CONDITIONS OF SITE. The Company’s quotation for hire charges is made on the assumption that the site on which the tents or equipment are to be erected or to which goods are to be delivered is: –
(a) Flat level firm grass covered ground with easy access for heavy motor transport and
(b) Has no drain pipes, cables or other services buried beneath the surface or otherwise concealed.

If the said site does not comply with these requirements the Company may in its discretion either rescind the Contract by giving oral or written notice to the Hirer or make additional hire charges. The Company shall not be liable to the Hirer for any loss damage or expense resulting from such rescission of the Contract.

the foregoing requirements or not the Company shall not be under any liability whatsoever to make good any damage to the site nor shall the Company be under any liability whatsoever in respect of damage to drains pipes or cables or other services buried under the site or otherwise concealed or any consequential loss resulting from such damage unless an accurate plan showing the precise position of such drains pipes or cables or other services shall have been supplied to the Company.

3(iii) THE POSITION OF TENTS AND EQUIPMENT. The Hirer shall provide the Company with a plan showing the position in which the tents or equipment shall be erected or alternatively shall have a representative on the site for that purpose. If the Hirer shall fail to provide a plan or have a representative on the site the Company may erect the tents and equipment where it thinks fit and it shall be deemed to have performed the Contract.

3(iv) ELECTRICAL REQUIREMENTS. Where electrical equipment is hired, the Hirer shall provide a suitable 240v/16amp. Power point within 90 meters of the equipment and shall be fully responsible for the adequacy and reliability of that supply.

4. VARIATION OF HIRE CHARGES. The Company reserves the right to vary the quoted hire charges in the event of any increase taking place before or during the period of hire in the cost of labor, materials or transport.

5. HIRE CHARGES. All goods hired are charged whether used or not. Goods collected by customers will be charged extra if not returned on day arranged. The hire charges published in any of the Company’s printed matter are for guidance of Hirers in estimating costs only and do not constitute an offer.

6. PAYMENT. The Company reserves the right to charge a deposit – 50% minimum of overall balance to confirm the booking, the balance will be payable on delivery, and is non-refundable.

7. LOSS OR DAMAGES. The Hirer is wholly responsible for all equipment on hire from the time of delivery until collection. He will be responsible for the safe custody of the Company’s property on the site, and will make good to the Company all loss or damage to the Company’s property or equipment hired or used on the site (other than fair wear and tear) such as breakages etc., including those due to theft or burglary, unless it be proved that such loss or damage be caused by faulty material or workmanship or negligence on the part of the Company. No guarantee can be given that equipment will be removed the following day, we will do our best to meet the wishes of our Clients whenever possible. We cannot accept any items in place of our own.

8. INSURANCE. The Company, on behalf of the Hirer, has insured the tentage and/or equipment against most forms of accidental loss or damage for which the Hirer is responsible. Full details of the Policy Cover can be seen on request. Please Note: Loss or Damage arising from fire, theft or vandalism must be reported to the Police immediately upon discovery and the Company notified within 24 hours.

9. LIABILITY TO THIRD PARTIES. The Company will not be responsible for and the Hirer will indemnify the Company against all claims for injury to persons or loss of or damage to property howsoever caused unless it be proved that such injury or damage be caused by faulty material or workmanship or negligence on the part of the Company.

10. ERECTION AND DISMANTLING. The Company normally provides labour for erection and dismantling and the cost thereof is included in the hire charges. Only in exceptional circumstances and by special arrangement will the Company allow the Hirer to erect and/or dismantle the Company’s property. There shall be a surcharge of fifty percent (50%) for any services requiring work to be performed outside of normal working hours arranged by the client. Holiday and weekend work shall be charged a surcharge of one hundred (100%) for any services required by the client.

11. ATTENDANCE. The hire charges do not include attendance by the Company’s men except during the actual processes of erection and dismantling.

12. PERMITS. The Hirer is responsible for giving notice to or obtaining all necessary permits from any authorities who are or may be concerned and must make application where necessary to the Planning Authority, District Surveyor, Police, Fire Brigade, and any similar authority or organisation. Any cost as incurred in delays or modifications in the work arising from the absence of or misrepresentation of all such necessary permissions and permits shall be payable to the Company by the Hirer and shall be deemed to be part of the hire charge for the purpose of Clause 6 hereof.

13. FORCE MAJEURE. While every effort will be made by the Company to carry out any order accepted, the full performance of it is subject to variation or cancellation by the Company consequent upon act of God, War, Strikes, Riots, Lock-outs or other labour disturbances, Fire, Flood, extreme weather, wind conditions exceeding legal limits, restrictions on the use of Transport, Fuel or Power, Requisitioning, Shortage of Material or Transport or Labour or any other cause beyond the control of the Company.

14. MODIFICATION OF CONTRACT. No verbal representations or arrangements are recognised by the Company and these terms and conditions shall only be modified by a supplementary written contract.

15. CANCELLATION OR PREMATURE TERMINATION OF CONTRACT FOR MARQUEE HIRE. In the event of the Hirer desiring to cancel the contract after a firm order as been placed, if the cancellation date is 16 days prior to the delivery date, there will be a charge of 50 per cent of the hire charge, if the cancellation is 0 -16 days prior to the delivery date, the charge will be 100 per cent of the hire charge. All refunds processed through Paypal (for all deposits/full balances paid by customer through Paypal), Paypal origination transaction fee incurred will not be returned.

16. BOUTIQUE CAMPING FOR FESTIVALS AND EVENTS – Security deposit refundable after festival upon return of tent in good condition-no rubbish to be left inside or outside of hired tent- extra instructions may be given at times of check in. No refund in case of customer no-show. No cancellation policy for boutique camping bookings at festivals or events however we do accept name changes. FESTIVAL RULES APPLY.

17. CLAUSES. FIRE PREVENTION – Other than the equipment installed by the Company in it’s tents, no lighting, heating, cooking, BBQ-ing or other gas or electrical appliances of any kind shall be used in or next to any equipment hired from the Company without previous consent, in writing, from the Company.